guarantee
as of November 25, 2024
We offer a 2-year guarantee for our BOMBFROG© watches. Our two-year guarantee covers material and manufacturing defects. In the event of a guarantee claim, we will grant you the following services at our discretion:
- free repair of the watch or
- free exchange of the watch for an equivalent item (possibly also a successor model if the original watch is no longer available).
The start date for calculating the warranty period is the date of purchase.
The guarantee only applies to consumers within the meaning of Section 13 of the German Civil Code (BGB), not to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity.
The geographical scope of the guarantee covers the Federal Republic of Germany and the member states of the European Union.
Returns:
Please always use the following address for your return:
BOMBFROG©
owner Sandra Assmann
Dorfstr. 27
24340 Windeby OT Kochendorf
Germany
In case of warranty claim please contact us:
E-mail: kundenservice@bombfrog.de
The guarantee does not apply to damage resulting from:
- improper handling and negligence (e.g. throwing, dropping)
- Use of violence (e.g. hitting, pushing, falling)
- environmental influences (e.g. moisture, water, dust, fire, heat, cold)
- Failure to follow the operating instructions or care instructions (e.g. failure to avoid contact with water)
- Unauthorized repair and modification
- Normal wear and ageing of the materials used
The guarantee does not cover the glass, or wear and tear on the battery, strap and case due to use. The signs of wear visible on the strap and case of a watch are considered normal signs of use. The effect of sweat on the strap varies from person to person due to the varying acidity levels.
In order to check the guarantee requirements, it is necessary that you send us the watch and a copy of the invoice when making a claim under the guarantee. To prevent damage to the watch during transport, it should be returned in the original packaging with all accessories if possible.
If you are entitled to a warranty claim, we will provide the warranty service within 30 days of sending the watch to us. If the warranty claim is justified, we will reimburse you for the cost of returning the goods.
Please note:
- We will cover the cost of the cheapest standard shipping method.
- If you choose a more expensive shipping method, we will only refund the amount corresponding to the cheapest standard shipping.
- You will have to bear the difference to more expensive shipping options yourself!
We recommend that you contact us before returning the item to discuss the most economical shipping method and to avoid any confusion.
We would like to point out that your legal rights arising from the purchase contract concluded with us are not restricted by this guarantee. Irrespective of the guarantee, you have warranty rights against us in the event of a defective purchased item.
This guarantee is subject to the laws of the Federal Republic of Germany.