Warranty
As of November 25, 2024
We provide a 2-year warranty on our BOMBFROG© watches. Our two-year warranty covers defects in materials and workmanship. If a warranty claim is valid, we will provide the following remedies at our discretion:
- free repair of the watch or
- free replacement of the watch with an equivalent item (possibly a successor model if the original watch is no longer available).
The warranty period begins on the date of purchase.
The warranty applies only to consumers within the meaning of Section 13 of the German Civil Code (BGB), not to businesses within the meaning of Section 14 BGB. Under Section 13 BGB, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly attributable neither to their commercial nor to their self-employed professional activity.
The warranty covers the Federal Republic of Germany and the member states of the European Union.
Returns:
Please always use the following address for your return:
BOMBFROG©
Owner: Sandra Assmann
Dorfstr. 27
24340 Windeby OT Kochendorf
Germany
To make a warranty claim, please contact us:
Email: kundenservice@bombfrog.de
The warranty does not cover damage resulting from:
- improper handling and negligence (e.g., throwing or dropping)
- use of force (e.g., impact, blows, or falls)
- environmental influences (e.g., moisture, water, dust, fire, heat, cold)
- failure to follow the user manual or care instructions (e.g., ignoring the instruction to avoid contact with water)
- unauthorized repair or modification
- normal wear and aging of the materials used
The crystal, as well as wear from use of the battery, strap, and case, is excluded from the warranty. Visible signs of wear on the strap and case of a watch are considered normal wear from use. The effect of perspiration on the strap varies from person to person because of differences in acidity.
To verify that the warranty conditions are met, you must send us the watch and a copy of the invoice when you make a warranty claim. To prevent damage to the watch in transit, it should be returned in the original packaging with all accessories if possible.
If you are entitled to a warranty claim, we will perform the warranty service within 30 days of the date you send the watch to us. If a warranty claim is justified, we will reimburse you for the cost of returning the goods.
Please note:
- We cover the cost of the cheapest standard shipping method.
- If you choose a more expensive shipping method, we will only reimburse the amount that corresponds to the cheapest standard shipping.
- You pay the difference for more expensive shipping options yourself.
We recommend contacting us before you return the watch so we can discuss the cheapest shipping method and avoid any confusion.
Please note that this warranty does not limit your statutory rights under the purchase contract you entered into with us. Regardless of the warranty, you have statutory warranty rights against us if the item you purchased is defective.
This warranty is governed by the laws of the Federal Republic of Germany.